Job Type: Full-time
Job Summary:
The Debt Resolution Specialist is responsible for managing the recovery of overdue accounts, using a proactive and customer-centric approach. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and company policies.

Key Responsibilities:

1. Debt Collection:

   • Manage and directly handle debt recovery efforts for overdue accounts.
   • Develop and implement tailored debt resolution strategies based on customer circumstances.
   • Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.

2. Customer Relationship Management:

   • Maintain professional relationships with customers, ensuring a balance between firm collections and customer empathy.
   • Address complex or escalated customer accounts, working toward effective and amicable resolutions.
   • Resolve disputes and complaints while upholding a positive image for the company.

3. Compliance and Regulation:

   • Ensure adherence to all relevant debt collection laws, regulations, and company policies.
   • Stay informed on industry trends and legal changes to ensure best practices in the debt resolution process.

4. Performance Monitoring and Reporting:

   • Track personal performance metrics, including recovery rates and customer engagement.
   • Prepare and present reports on recovery activities, outlining key results and areas for improvement.
   • Regularly assess and adjust collection strategies to meet company recovery goals.

5. Operational Efficiency:

   • Continuously seek ways to streamline debt collection processes for improved productivity.
   • Utilize collection software and tools to track progress and maintain accurate records.

6. Collaboration and Stakeholder Management:

   • Work with internal teams to coordinate and support the overall debt recovery process.
   • Collaborate with external agencies or partners as needed to facilitate collections.

Qualifications:

• Proven experience as a debt collection agent, with a minimum of 2 years in debt resolution.
• In-depth knowledge of debt collection laws, regulations, and best practices.
• Strong communication and negotiation skills, with the ability to manage delicate conversations and resolve disputes.
• Proficiency in debt collection software and tools.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Ability to handle high-pressure situations and manage customer concerns professionally.

Preferred Qualifications:

• Certification in debt collection or related field.
• Fluency in Arabic, English, Urdu or Hindi.