About ClearGrid

ClearGrid is a digital debt resolution platform leveraging AI and advanced analytics to help financial institutions recover problem debt effectively. We partner with banks and fintechs to streamline collections, optimize recoveries, and offer customized borrower solutions. As we expand into Saudi Arabia, we seek a Debt Resolution Lead to drive operational excellence and recovery outcomes in the market.

Role Overview

The Debt Resolution Lead will be responsible for overseeing high-stakes, complex negotiations where automated processes require human intervention. This role requires deep expertise in handling sensitive borrower cases, structuring settlements, and finalizing repayment solutions. The ideal candidate will have strong negotiation skills, financial acumen, and a track record of resolving delinquent accounts in a way that balances recovery efficiency with borrower engagement.

Key Responsibilities

• Final-Stage Negotiations: Take over complex cases requiring strategic, high-value negotiations and structured settlements.
• Case Management: Handle and monitor a portfolio of challenging delinquent accounts, ensuring resolution through customized repayment plans.
• High-Impact Engagement: Work directly with borrowers, legal teams, and financial institutions to craft tailored solutions that maximize recovery rates.
• Regulatory Compliance: Ensure all debt resolution activities align with SAMA/UAE CB regulations and industry best practices.
• Strategic Intervention: Analyze borrower profiles and financial histories to propose feasible and sustainable settlement structures.
• Technology Utilization: Leverage ClearGrid’s AI-driven platform for case insights while applying a human touch to complex resolutions.
• Performance Optimization: Track key metrics related to high-value negotiations and continuously refine strategies for improved recovery rates.

Requirements

• Experience: 3-5 years in debt collection, recovery, or financial services, with experience handling complex negotiations.
• Market Knowledge: Familiarity with Saudi/UAE banking regulations, high-risk debt recovery, and SAMA compliance.
• Negotiation Expertise: Strong interpersonal and communication skills, with experience resolving sensitive financial cases.
• Problem-Solving Mindset: Ability to assess financial situations and propose tailored solutions for borrowers.
• Tech-Savvy: Comfortable using digital tools, CRM systems, and AI-powered collections platforms.
• Language: Fluent in Arabic and English.
• Education: Bachelor's degree in Finance, Business, or a related field.

Why Join ClearGrid?

• Take ownership of high-value, complex debt resolution cases.
• Work in a fast-growing fintech innovating the debt recovery space with AI.
• Gain hands-on experience in strategic negotiations and structured settlements.
• Competitive salary and performance-based incentives.