About ClearGrid

ClearGrid is at the forefront of transforming the debt resolution industry through innovative AI and advanced analytics. We utilize real-time data, machine learning, and automation to enhance debt recovery processes for financial institutions. We are expanding our team to include talented individuals who can strengthen client relationships and drive impactful solutions.

Role Overview

We are looking for a motivated and customer-focused Enterprise Account Manager (Client Relations) to join our dynamic team. The ideal candidate will be adept at nurturing client relationships, identifying growth opportunities, and ensuring customer satisfaction through effective communication and strategic insights.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with key clients, serving as the main point of contact.
• Identify and develop growth opportunities within assigned accounts to drive retention and expansion.
• Conduct regular meetings with clients to discuss their needs, gather feedback, and provide solutions aligned with ClearGrid's offerings.
• Collaborate with internal teams to ensure the successful delivery of solutions and services that meet client expectations.
• Monitor and report on account performance, including key metrics and customer satisfaction.
• Handle client inquiries and issue resolution with a proactive and solution-oriented approach.
• Stay informed about industry trends and best practices to enhance client relationships and service offerings.

Requirements

• Experience: 3+ years of experience in account management, sales, or customer success roles, preferably in a technology or financial services environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex solutions and value propositions effectively.
• Customer Focus: Demonstrated ability to establish rapport and build positive client relationships based on trust and understanding.
• Problem-solving: Strong analytical and problem-solving skills to address client challenges and deliver effective solutions.
• Time Management: Ability to prioritize tasks and manage multiple accounts efficiently in a fast-paced environment.
• Adaptability: Flexibility to adjust strategies based on client needs, feedback, and market dynamics.
• Team Collaboration: Proven experience working collaboratively with cross-functional teams to achieve client success.

Why Join ClearGrid?

• Join a forward-thinking company leading the charge in AI-powered fintech solutions.
• Contribute to a team that values innovation, customer success, and professional development.
• Enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth.
• Be part of a supportive and dynamic work environment that encourages collaboration and creative problem-solving.