About ClearGrid

ClearGrid is on a mission to revolutionize the debt resolution industry. We’re using AI, automation, and real-time data to completely rethink how debt collection works, unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections —starting from scratch, with modern tools.

We're a fast-growing startup with ambitious goals, and we’re looking for builders who are hungry to make a real dent in a space with massive untapped potential.

Role Summary

ClearGrid is redefining how debt resolution works across banking, fintech, and BNPL ecosystems. We are looking for a senior leader to own our end-to-end collections & recoveries strategy; covering banking portfolios, non-banking portfolios, and fintech partners.

The Head of Collections will build a world-class function, modernize traditional collections, and integrate AI-driven and data-driven methodologies into daily operations.

Key Responsibilities

Strategic Leadership

• Own the collections & recoveries strategy across early, mid, and late-stage delinquency for banking and non-banking portfolios.

• Define and track core KPIs including cure rates, roll rates, DPD performance, cost-to-collect, and forecast accuracy.

• Drive a digital, data-led collections approach ensuring all decisions and workflows are grounded in analytics and segmentation.
  

Operational Excellence

• Build and manage a high-performing multi-country collections function.

• Implement segmentation strategies, automated workflows, and predictive models in collaboration with Data, Growth, and Product.

• Ensure full compliance with regulatory, contractual, and ethical standards, including data privacy, consumer protection, and fair collection practices across all operating markets.

• Oversee quality control, dispute resolution, agent performance, and vendor/outsourcing partners.

• Lead strategic negotiations with partner banks, lenders, BNPL platforms, and external agencies.
  

Cross-Functional Leadership

• Partner closely with Product, Engineering, Data, Legal, Finance, and Operations.

• Translate portfolio insights into product improvements and automation opportunities.

• Champion ClearGrid’s values, performance culture, and ethical recovery standards.

Qualifications & Experience

• 8–12+ years in collections, recoveries, or credit risk across UAE/KSA.

• Demonstrated ability to scale multi-country teams and lead managers.

• Understanding of data governance, certifications, UAE Central Bank, SAMA KSA Regulations an advantage.

• Strong stakeholder management with banks, partners, and regulators.

• Deep analytical capability; comfortable with dashboards, models, and portfolio forecasting.

• Arabic preferred; English required.

Why Join ClearGrid?

Real ownership: You’ll play a central role in building products that redefine how collections work in the future

Massive industry impact: This is one of those rare spaces where almost everything is still to be built.

High-growth team: We’re scaling fast, and the systems, tools, and processes you help create will shape our foundation.